Albany House Surgery

Search
Close this search box.

Quickly and safely get help and advice from your own doctor and GP practice online from anywhere.

Book an Appointment

Appointments

You can now book doctor appointments online!
Avoid the telephone queues and book at a time that is convenient for you!

Why not sign up today?!

Not registered for online services? Call 01905 26086 for your appointment.

The non urgent appointment line runs from 08:30am until 12:30pm Please note that nurse appointments can only be booked via telephone – 01905 26086.
Thank you.

Patient Access

Can another Healthcare Professional help?

Do you need to see the GP?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, go to the Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Your appointment at the Practice

  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice when possible.

Please help us

If you are not able to attend your appointment please let us know in good time so that the time can be used for someone else. If you are more than 15 minutes late for an appointment you may be asked to re-book.

Appointments

Routine

Routine appointments are available by booking online or telephoning at 8.30am-12.30pm. Routine appointments can be booked up to six weeks in advance.

Urgent

Urgent cases will be seen on the day but not necessarily with a doctor of your choice. Please only ask for an emergency appointment when you have a problem that really cannot wait.

Additional information

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.